How we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Sands Industries (ABN: 30 629 811 383, ACN: 629 811 383)
SafetyVest.com.au is operated by Sands Industries (ABN: 30 629 811 383, ACN: 629 811 383) of Smithfield, NSW, Australia. This Privacy Policy was last updated: April 2026.
Our core commitment: We do not sell, rent or trade your personal information to third parties for their marketing purposes. Your information is used solely to process your orders, respond to your enquiries and improve our services.
By visiting safetyvest.com.au, placing an order or providing us with your information in any form, you agree to the collection and use of your information in accordance with this Policy.
1. INFORMATION WE COLLECT
We collect personal information that you provide to us directly when you interact with our website, place an order or contact us.
Full name — collected when you place an order, request a quote or contact us. Business name — collected when you place a business order or request a quote. Email address — collected on any contact form, order form or quote request. Phone number — collected when you provide it on a contact or order form. Delivery address — collected when you place an order requiring shipment. State and territory — collected when completing an enquiry or order form. Order details — including vest type, quantity, sizes, print method and customisation specifications. Artwork files — logo and design files uploaded for custom printing or embroidery. Payment information — processed via our secure payment provider. We do not store your card details. Communications — emails, phone calls, messages and any other correspondence with us.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit safetyvest.com.au, our website server and analytics tools may automatically record the following:
Your IP address and general geographic location at city or region level. Browser type, version and operating system. Pages visited, time spent on each page and the website that referred you to us. Clicks and navigation patterns on the site. Device type — desktop, mobile or tablet. Date and time of your visit.
This information is collected in aggregate and is generally not linked to any personally identifiable information unless you have previously provided it to us.
3. HOW WE USE YOUR INFORMATION
We use the personal information we collect only for the purposes described below. We will not use your information for any purpose incompatible with these stated purposes without your prior consent.
To process and fulfil your orders — including production of custom safety vests, coordination of delivery and management of your order account.
To communicate with you — sending order confirmations, digital proof approvals, shipping notifications and responses to your enquiries.
To provide customer support — answering questions, resolving issues and processing returns or refund requests.
To send you quotes — responding to quote requests with pricing, product recommendations and compliance guidance.
To maintain your records — storing artwork files and order history to facilitate fast reorders.
To improve our website and services — using aggregated analytics data to understand how our site is used and how we can improve it.
To send marketing communications — only if you have explicitly opted in to receive these. You may opt out at any time.
To comply with legal obligations — as required by Australian law, including tax, consumer protection and safety regulations.
4. MARKETING COMMUNICATIONS
We will only contact you with promotional or marketing material if you have positively opted in to receive such communications. We will never add you to a marketing list without your explicit consent.
Each marketing email we send contains a clear and functional unsubscribe link. You may opt out at any time by clicking that link or by contacting us directly at sales@sandsindustries.com.au. We will process all opt-out requests promptly and within five business days at the latest.
5. SHARING YOUR INFORMATION
We do not sell, rent or disclose your personal information to third parties for their own commercial purposes. We may share your information with the following categories of service providers, strictly to the extent necessary to fulfil your order or operate our business.
Delivery and logistics providers — your name and delivery address are shared with courier services such as Australia Post, StarTrack and Couriers Please, solely to deliver your order.
Payment processors — payment transactions are processed by our third-party payment gateway. We do not store, process or have access to your full card details.
Email and communication platforms — we use email service providers to send transactional emails. These providers access email addresses solely for sending purposes.
Website hosting and analytics — our hosting provider and analytics tools may process technical data about website visits as described in Section 2.
Print production partners — where production is partially fulfilled by a third-party printer, your order specifications (not your personal contact details) may be shared with that partner.
All third-party service providers are bound by confidentiality obligations and are not permitted to use your information for any purpose other than the specific service they provide to us.
We do not transfer your personal information outside Australia except where necessary to fulfil delivery to an international address, or where a service provider’s infrastructure is located overseas — in which case we take all reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
6. LEGAL DISCLOSURES
We may disclose your personal information to government authorities, regulators or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect our legal rights or the safety of any person.
7. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. A cookie is a small text file stored on your device when you visit a website.
Essential Cookies — required for the website to function, including shopping cart and session management. These cannot be disabled without disrupting site functionality.
Analytics Cookies — used to collect aggregate data on how visitors use the site, for example through Google Analytics. Data is anonymised and used solely for site improvement purposes.
Functional Cookies — remember your preferences such as previously visited pages or quote details to improve your experience on return visits.
Marketing Cookies — only set if you have opted in to marketing communications or clicked through from a paid advertisement. Used for conversion tracking and retargeting.
You may disable cookies through your browser settings. Please note that disabling essential cookies may prevent certain functions of the website from operating correctly. For more information about managing cookies, visit allaboutcookies.org.
8. DATA STORAGE, RETENTION & SECURITY
Your personal information is stored on secure servers located in Australia, or with overseas providers who comply with the Australian Privacy Principles.
We implement commercially reasonable technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our website, encrypted storage of sensitive personal information, access controls limiting staff access to personal information to those who need it to fulfil their duties, regular review and testing of our security practices, and secure deletion of data that is no longer required.
Retention periods: Order records and associated artwork files are retained for a minimum of seven years to comply with Australian taxation and business record-keeping requirements. Customer service correspondence is retained for three years. Analytics data is retained in aggregated, anonymised form for business analysis. Marketing opt-in records are retained until you opt out, plus one year thereafter.
While we implement strong security measures, no method of electronic storage or data transmission over the internet is one hundred percent secure. We cannot guarantee the absolute security of your information. If you become aware of any security concern relating to your data, please contact us immediately at sales@sandsindustries.com.au.
9. YOUR PRIVACY RIGHTS
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to personal information we hold about you.
Right of Access — You may request a copy of the personal information we hold about you at any time. We will respond within 30 days.
Right to Correction — If you believe information we hold about you is inaccurate, incomplete or out of date, you may request that we correct it.
Right to Opt Out of Marketing — You may opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.
Right to Complain — If you believe we have breached your privacy, you may make a complaint to us directly, or to the Office of the Australian Information Commissioner (OAIC).
Right to Anonymity — Where lawful and practicable, you may interact with us anonymously or using a pseudonym — for example, when making a general enquiry about products.
Right to Deletion — Subject to our legal record-keeping obligations, you may request that we delete personal information we hold about you that is no longer required.
To exercise any of these rights, please contact us using the details in Section 13. We may require you to verify your identity before processing your request.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites including payment processors, courier tracking portals, Standards Australia and industry associations. These websites are operated independently of SafetyVest.com.au and are governed by their own privacy policies.
We are not responsible for the privacy practices of third-party websites and we encourage you to review the privacy policy of any external site you visit through a link on our website.
11. CHILDREN’S PRIVACY
SafetyVest.com.au is a business-to-business and business-to-consumer platform intended for adults. We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not provide personal information to us without the involvement and consent of a parent or guardian.
If we become aware that we have inadvertently collected personal information from a person under 18 without appropriate consent, we will take prompt steps to delete that information. If you believe we have collected information from a minor without consent, please contact us immediately.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the Last Updated date at the top of this page.
Your continued use of safetyvest.com.au following the posting of changes constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.
13. CONTACT US — PRIVACY ENQUIRIES
For privacy-related enquiries, access requests, correction requests or complaints, please contact our Privacy Officer:
Email: sales@sandsindustries.com.au Phone: +61 4415 9165 Hours: Monday to Friday, 8:00am – 5:00pm AEST Address: Unit 27/191 Mccredie Road, Smithfield NSW 2164
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.